Frequently Asked Questions

 

Are my sales reduced by coupons, promotions, etc that you are offering?

No!  We consider all Bella Bambino promotions to be part of our marketing expense, not yours. All promotional discounts will be taken off the total bill, not by item. Please note however, that the 3 rd month an item is in our shop it will go to clearance pricing of 50% off.  This markdown does reduce your consignment payment as this is part of our ordinary business model.

 

What if my items do not sell?

All items are on consignment for a 3 month period.  The first 60 days will be at full price.  The last 30 days the items will be reduced to 50% off.  Consignors will have the last week of the clearance month to pick up any items they do not want donated.  They can pick up Thursday-Saturday during regular business hours.  Any items remaining after the end of the 3 month period will be donated and become property of Bella Bambino.  We need to hold firm to this policy to keep our store organized and easy to shop!   See CONSIGNOR INFO section for clearance dates/pick up dates based on receipt date. 

 

When are you available to accept/process my consignment?

We are in the shop Thursday and Friday from 10 AM - 5 PM and Saturdays from 10 AM - 3 PM to accept/process consignment.. We stop accepting consignment 1 hour prior to closing so that we are able to process the items we receive before closing.  Please make sure that you pick up the items that we are unable to accept before we close each day - otherwise they will be donated.  We welcome drop off consignment and the chance to meet you!

 

When will I receive my inventory and sales reports?

We will send out an inventory report when we process your items.   As soon as your first item sells, you will receive the link and login information to be able to access our online sales system... This will show you your sales in real time.  Note, as soon as we cut a check to make payment on these sales, the items will be removed from the system. 

 

When and how much will I be paid?

Our consignors are paid 40% of the selling price of their merchandise. Checks (with balances over $10) will be cut and sent upon consignor request.  We have modified this policy to limit the $1.00 processing fee that was being incurred on smaller value checks.  Once the request is made via phone or e:mail (or in-store) the checks will be cut within 24 hours and sent out. .  If the consignor chooses the store credit option, then the consignor rate will increase to 50% with no checks issued. 

 

What if I decide I don't want to consign an item that you already have?

You are always free to retrieve an item from the inventory. As a consignor the items belong to you at all times. Depending on quantity of items removed, Bella Bambino reserves the right to apply an early pull charge of $.50/item for any item pulled within the 90 day sales cycle.  This amount will be debited to the consignors account.  Preparing items for sale takes a great deal of time and is done with the assumption that they will be available for sale for 90 days. 

 

What if I decide I don't want my items to sell on clearance?

You are free to retrieve an item at any point during the 3 month sales cycle but depending on quantity of items removed, Bella Bambino reserves the right to apply an early pull charge of $.50/item for early retrieval. 

 

When do you accept seasonal items?

Due to limited storage, we will only accept seasonal items in-season. In general, seasonal items do not sell out of season. It is better for you to hold your barely worn snowsuit until September instead of trying to sell it in May. We would prefer to see you sell your seasonal items for full price in-season than half-price out of season.

 

How will I know if an item has sold?

As soon as your first item sells, you will receive a link with login information to be able to access our online sales system... This will show you your sales in real time.  Note, as soon as we cut a check to make payment on these sales, the items will be removed from this system. 

 

How should I prepare my items for consignment?

Please make sure all items are freshly laundered and have already been sorted for stains, holes, excessive wear and tear, etc. We do not require items to come on hangers, however, we are always looking for additional hangers so feel free to recycle with us. Please see ‘What We Accept' for more info and guidelines under the Consignor Info tab.